Terms of Service

Welcome to CloudPaws

By visiting our website and utilizing our storefront infrastructure, you engage in our "Services" and agree to be bound by the following Terms of Service, including all additional policies, shipping terms, and privacy protocols referenced herein. These terms apply to all users of the site, including without limitation users who are browsers, vendors, customers, or merchants.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you acknowledge that you have read, understood, and agreed to these terms.

Section 1 - General Conditions

We reserve the right to refuse service to anyone for any legitimate reason at any time. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission from us.

Section 2 - Accuracy and Completeness of Information

While our team does its absolute best to ensure all descriptions, guidelines, and pet care resources on this site are fully up-to-date, we are not responsible if information made available on this site is not entirely accurate, complete, or current. The material on this site is provided for general informational purposes only and should not be relied upon or used as the sole basis for making major decisions without consulting primary, more accurate, or more timely sources of information.

Section 3 - Products and Price Modifications

  • Price Changes: Prices for our products are subject to change without prior notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

  • Display Accuracy: We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be completely accurate.

Section 4 - Billing and Account Accuracy

We reserve the right to refuse or limit any order you place with us. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.

Section 5 - Third-Party Links

Certain content, products, and services available via our Service may include materials from third parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy, and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties.

Section 6 - Privacy Policy

Your submission of personal information through the storefront is governed securely by our Privacy Policy. Please review our Privacy Policy section to understand how we compile, process, and protect your data parameters.

Section 7 - Disclaimer of Warranties and Limitation of Liability

We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free. In no case shall CloudPaws, our directors, officers, employees, affiliates, agents, or contractors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service.

Section 8 - Indemnification

You agree to indemnify, defend, and hold harmless CloudPaws and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party

Section 9 - Governing Jurisdiction

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by, interpreted, and construed in accordance with the laws of Canada and the specific regulations of the province in which our brand operations are registered.

Section 10 - Changes to Terms of Service

You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Section 11 - Contact Information

Questions about the Terms of Service or product inquiries should be directed to our customer compliance desk at:

  • Email Support: support@cloudpaws.ca